8X8 - Cloud Contact Centre

Analytics Give You Insights That Matter

8x8 Virtual Contact Center Analytics provides industry-leading insights about the performance of your contact center. More than just data, 8x8 Analytics brings powerful graphical tools that reveal actionable business insights.

Visual and Intuitive Dashboards

Four pre-built dashboards provide critical business insights:

  • Big Picture
  • Queue
  • Agent Comparison
  • Agent Group

Our highly visual and intuitive dashboards give you instant understanding of call center performance with powerful tools that provide details on what is going well and where you need to focus resources to improve.

Reports for Managing on the Go

Schedule reports to be delivered to you when you want them, with the information you need, in the format you want. Get alerts when key metrics are out of bounds. Manage your contact center wherever you are, on the device of your choice.

  • Total control over the data and format of your reports
  • Save and schedule your favorite reports to provide key when it’s needed
  • A variety of visualization options to immediately see your customer experience and your team performance