8X8 - Cloud Contact Centre



Cloud integration for instant impact

Cloud integration multiplies the power of your contact center with ready-made service that’s pre-integrated, quick-to-deploy and ready-to-use. From contact center workforce management to harnessing the power of CRM, Virtual Contact Center leverages the software you’ve already got, for bigger ROI.

CRM amplified

Boost lifetime customer value with CRM integration. With “screen pop,” Virtual Contact Center amplifies the power of NetSuite, Salesforce, and Zendesk—as well as Microsoft Dynamics and Zoho. Agents see customers’ individual histories before they even pick up the phone, for more satisfying exchanges. Upsell, cross-sell and increase customer loyalty with these high-performance


Salesforce Integration with 8x8 Virtual Contact Center

By combining the power of Salesforce Service Cloud orSalesforce Sales Cloud with 8x8 Virtual Contact Center, your business can radically improve how customers are served. 8x8 and Salesforce have partnered to provide a cloud-based integration that combines the strengths of the two products out-of-the-box. Instead of requiring months of integration services, start serving your customers better in days!

Enhance Customer Relationships with Salesforce and 8x8

  • Single Sign-on: Make life easier and more efficient for your agents by allowing them to sign ononly once and be logged into both solutions. This also saves significant IT costs and support hassles as well.
  • Match Customers to the Right Agent: Use Virtual Contact Center’s smart routing capabilitiesensure customers get routed to the agent who can best solve their problem.
  • Arm Agents with the Right Information: Pop customer information directly to theSalesforce browser based on the caller’s phone number or other information gathered in the IVR.
  • Better data: Deliver critical information to people who need it with consolidated reporting administrative information.
  • Console and non-Console: Whether you are using the Console capabilities or not, 8x8’s integration fits seamlessly into the Salesforce environment providing an intuitive interface that makes it easier for your employees to do their jobs.

Look and feel of integration with Salesforce Console



Look and feel of integration with Salesforce for all modules when Console isn’t being used

Consolidated Reporting for Insight into the Full Customer Journey

8x8 Virtual Contact Center writes key information on each customer interaction into Salesforce giving you new insight into the full customer experience including not only just the various support steps but the different customer interactions along the way. The 8x8-Salesforce integration gives you unprecedented insight into how you are treating your customers. See how long it took to bring an issue to closure and the steps involved in that process, including how many different times the customer contacted you via a variety of different channels.

Compatible with the following Salesforce editions:

  • Professional
  • Enterprise
  • Unlimited
  • Performance

For more information, see our listing in the Salesforce App Exchange.

NetSuite Integration with 8x8 Virtual Contact Center

By combining the power of NetSuite and 8x8 Virtual Contact Center, organizations can radically improve how they serve their customers.

8x8 and NetSuite have partnered to provide a cloud-based integration that combines the strengths of the two products out-of-the-box. Instead of requiring months of integration services, start serving your customers better in days!





Enhance Customer Relationships with NetSuite and 8x8

  • Single Sign-on: Make life easier and more efficient for your agents by allowing them to sign ononly once and be logged into both solutions. This also saves significant IT costs and support hassles as well.
  • Match Customers to the Right Agent: Use Virtual Contact Center’s smart routing capabilities toensure customers get routed to the agent who can best solve their problem.
  • Arm Agents with the Right Information: Pop customer information directly to the agent’sscreen based on the caller’s phone number.
  • Better data: Be more informed with consolidated reporting and administrative information.

Fully Tested and Proven

8x8 Virtual Contact Center has passed the rigorous Built for NetSuite approval process, ensuring a secure, reliable integration between the two applications.




Consolidated Reporting for Insight into the Full Customer Journey

8x8 Virtual Contact Center writes key information on each customer interaction into the NetSuite database giving you new insight into the full lifecycle of a ticket including not only just the various support steps but the different customer interactions along the way.

The 8x8-NetSuite integration gives you unprecedented insight into how you are treating your customers. See how long it took to bring an issue to closure and the steps involved in that process including how many different times the customer contacted you via a variety of different channels.

Download the Virtual Contact Center NetSuite Integration datasheet.

Zendesk Integration with 8x8 Virtual Contact Center

Now every organization can radically improve how it serves its customers. Zendesk and 8x8 have leveraged the power of the cloud to make great customer service simple.


Enhance customer relationships with the power of Zendesk and 8x8

  • Control customer conversations from a single screen within the Zendesk desktop via chat, emailor phone.
  • Gain customer insight with instant access to customer tickets and history.
  • Be more informed with consolidated reporting and administrative information.
  • Save time and money since critical functionality works out-of-the-box there is no need for expensive professional services or proprietary software.

8x8 and Zendesk Give Agents One Unified View

Integrated Reporting Boosts Insight


8x8 writes appropriate reporting information directly to the Zendesk reporting database. This allows organizations to use the Zendesk reporting capabilities to gain visibility into the entire customer experience across a ticket as it progresses through its various stages.

See How it Works

For more information about the 8x8 Virtual Contact Center and Zendesk visit www.zendesk.com.