8X8 - Cloud Contact Centre

Virtual Contact Center Service Plans

Virtual Contact Center Features Express Standard Pro Premier
Web-based Configuration Tool
Skills-based Call Routing and CTI
Supervisor and Inter-agent Communications
Agent/Supervisor Desktop
Frequently Asked Questions Knowledgebase
Interactive Voice Response (IVR)
Outbound Dialing
Virtual Queuing and Web Callback
Direct Agent Routing
Proactive Chat
(Additional wallboards can be purchased separately)
1 2 3
API Support
Email Interaction
CRM Integration (native and third-party)
Virtual Contact Center Analytics: Reports
Virtual Contact Center Analytics: Dashboards
Campaign Dialer

Build Better Customer Relationships with a Cloud-Based Contact Center

8x8 Virtual Contact Center is a cloud-based solution that eliminates the need for on-premises equipment and lets you focus on what’s really important: your customers.

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