8X8 - Cloud Contact Centre

Virtual Call Center

The flexible architecture of the 8x8 Virtual Contact Center allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual call center. They’ll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.

Traditionally deploying a call center across multiple sites and geographies required long lead times, additional specialized infrastructure, and a dedicated IT staff. Through our innovative call center software we make it fast and easy to deploy a virtual call center solution – agents simply need a phone, an Internet connection, and a web browser to get started.

Virtual Call Center Solutions

Because our virtual call center solutions enable organizations to easily and cost-effectively manage multiple, geographically dispersed agents, it also helps organizations achieve business continuity and customer service resiliency in the event of a network outage, natural disaster or some other unforeseen event. In fact, companies that have dispersed operations – remote call centers and/or home-based agents spread throughout a region, country or even globally — benefit most from the virtual call center environment.

Some of our widely implemented solutions are:

  • Technical Support HelpDesk
  • Home-Based Agents
  • Inbound Call Center
  • Customer Service Call Center Software

Call center software that transforms customer service

Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.

Delight customers and manage globally

8x8 Virtual Contact Center provides everything you need to cultivate more rewarding customer connections, improve agent performance and enhance contact center operations.

Deploy fast, change at will

Get a world-class contact center up and running in days, not months. Quickly ramp up and down to meet sales initiatives and seasonal needs.

Access powerful capabilities

Deliver insanely great customer service with features like skills-based routing and real-time monitoring and solutions for telesales, help desk and other

Engage over any channel

Enhance customer delight, loyalty and profits by connecting with customers using the multi-channel methods they prefer: phone, email, chat and web callback.

Enlist agents anywhere

With 8x8, your call center can be located anywhere and everywhere. Bring the best local, remote and home-based agents together in one virtual call

CRM Integration

Bring the full force of your customer knowledge and experience to bear in every contact.Increase sales and customer satisfaction through flawless integration with CRM tools from NetSuite, Salesforce, hosted Microsoft Dynamics, Zoho and Zendesk.