8X8 - Cloud Contact Centre
Virtual Contact Center Service Plans
| Virtual Contact Center Features | Express | Standard | Pro | Premier |
|---|---|---|---|---|
| Web-based Configuration Tool | ||||
| Skills-based Call Routing and CTI | ||||
| Supervisor and Inter-agent Communications | ||||
| Agent/Supervisor Desktop | ||||
| Frequently Asked Questions Knowledgebase | ||||
| Interactive Voice Response (IVR) | ||||
| Outbound Dialing | ||||
| Virtual Queuing and Web Callback | ||||
| Direct Agent Routing | ||||
| Proactive Chat | ||||
| Wallboards (Additional wallboards can be purchased separately) |
1 | 2 | 3 | |
| API Support | ||||
| Email Interaction | ||||
| CRM Integration (native and third-party) | ||||
| Virtual Contact Center Analytics: Reports | ||||
| Virtual Contact Center Analytics: Dashboards | ||||
| Co-browsing | ||||
| Campaign Dialer |
Build Better Customer Relationships with a Cloud-Based Contact Center
8x8 Virtual Contact Center is a cloud-based solution that eliminates the need for on-premises equipment and lets you focus on what’s really important: your customers.